Frequently Asked Questions (FAQ)

Have a question? We've got you covered. Browse through our most commonly asked questions below. If you don't find your answer here, feel free to contact us directly.

🛒 Orders & Payment

Q: How do I place an order?
A: Simply browse our store, add your desired products to the cart, and proceed to checkout. Fill in your delivery details and confirm your order. It's that easy!

Q: Do you offer Cash on Delivery (COD)?
A: Yes! We offer Cash on Delivery across all of Pakistan. You pay in cash when your order arrives at your doorstep — no advance payment required.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in processing. Please contact us as soon as possible if you need to make changes.

Q: Is it safe to shop on NOVA CART?
A: Absolutely. Our store is powered by Shopify, one of the world's most trusted e-commerce platforms. Your personal information is always kept secure.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Delivery typically takes 3–5 working days for major cities and 5–10 working days for other areas. Please refer to our Shipping Policy for full details.

Q: Do you deliver all over Pakistan?
A: Yes! We deliver to all cities, towns, and remote areas across Pakistan.

Q: How much does shipping cost?
A: Shipping charges range from PKR 150–250 depending on your location. Orders above PKR 2,000 qualify for free shipping.

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use it to track your parcel through our courier partner.

↩️ Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery, provided the product is unused and in its original packaging. Please visit our Return & Refund Policy page for complete details.

Q: Can I return a skincare product?
A: Skincare products can only be returned if they are sealed/unopened or have a manufacturing defect. Used or opened skincare products cannot be returned for hygiene reasons.

Q: How will I receive my refund?
A: For COD orders, refunds are processed via bank transfer, Easypaisa, or JazzCash within 5–7 working days after we receive the returned item.

💄 Products

Q: Are your skincare products authentic?
A: Yes, all products listed on NOVA CART are sourced from verified suppliers. We are committed to offering quality products to our customers.

Q: Are the products suitable for all skin types?
A: Each product listing includes details about skin type suitability. We recommend reading the product description carefully before purchasing. If you have specific concerns, feel free to ask us.

Q: Do you restock sold-out products?
A: Yes, we regularly restock popular items. You can contact us to inquire about a specific product's availability.